Shipping policy
Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. You will receive a confirmation email with the tracking information once your order has been shipped.
Shipping Methods: We offer shipping through Canada Post and Stallion Shipping. The estimated delivery time is 2-7 business days, depending on your location. Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control.
Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost during the checkout process before completing your purchase.
Tracking Information: All orders include a tracking number, which will be provided in the shipping confirmation email. You can use this tracking number to monitor the status and location of your package.
International Shipping: At this time, we only offer shipping within Canada. We do not provide international shipping.
Shipping Delays: While we make every effort to ensure timely delivery, there may be occasional delays due to unforeseen circumstances, such as weather conditions, postal service disruptions, or high order volumes. We appreciate your understanding in such situations.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you believe your package is lost or stolen, please contact the respective shipping carrier with your tracking information.
Address Changes: If you need to make changes to your shipping address after placing an order, please contact us immediately. Once an order has been shipped, we are unable to make any changes to the address.
Returns Due to Failed Delivery Attempts: If a package is returned to us due to multiple failed delivery attempts, the customer is responsible for the cost of re-shipping. Please ensure that the shipping address provided is accurate and that someone is available to receive the package.
Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@proudvzlan.com.