Shipping FAQ's

Shipping is calculated at checkout based on your location. We offer free shipping on orders over $150 CAD

Delivery times depend on your location:

• Ontario & Quebec: 2–4 business days
  
• Other provinces: 5–7 business days (standard shipping)

Express shipping is also available at checkout.

We process orders quickly so you can get your cravings as soon as possible

If something isn’t right, just reach out and we’ll make it right as quickly as possible.

If the issue was an error on our end, we’ll always work with you to find a solution.

Please note that due to the nature of food products, items cannot be returned.

We truly care about your experience and always aim to find a fair solution.

Once your order ships, you’ll receive an email with your tracking number so you can follow it every step of the way.

If you need help, feel free to reach out.

If your order hasn’t been processed yet, we’ll do our best to help.

Just contact us as soon as possible and we’ll take a look.

Yes! We ship anywhere in Canada.

No matter where you are, your Venezuelan favorites can get delivered right to your door.

You can reach us via WhatsApp (437-269-8850) or email (info@proudvzlan.com)and we’ll get back to you as soon as possible.

We’re always here to help 💛